We know. We've created this situation in our effort to provide amazing client care. So, it is as painful for us as it is for you to let you know that we will no longer be able to look up lost and misplaced gift cards and online gift certificates. If you don’t have your gift card with you, please have another form of payment available. Should you find your gift card, we are happy to refund the payment and apply the gift card within 1 week of the purchase. Going forward, do not lose your gift card and treat it like you would cash. We apologize for the inconvenience and we thank you for your cooperation. As always gift cards and certificates are non-refundable, but they are transferable (aka re-gift away).